We can ship to virtually any address in the lower 48 states in the US. Please allow 2 business days for processing normal orders. Due to the demand for our products, UglySak Bean Bags, Ugly-Where Chairs and anything personalized can take from 2-4 weeks for processing, depending on our order load. Allow 5-7 business days for ground shipping after that. All shipments are automatically insured with the carrier.
Returns must be postmarked within 72 hours of the original shipping arrival date and should be sent prepaid. We will not accept CODs. All merchandise returned must be unused and in perfect condition. Packing slips are required for all returns. Indicate on the back of your return form the reason of your return so we can serve you better in the future. We recommend you to send the package back to us via traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.
Returns are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your returns are processed. We will not be able to process your return without having your original order back to us. We will offer a credit for the original purchase for the purchase price of the merchandise, excluding actual shipping cost. You can use this credit to purchase other items in our store. Refunds will be given upon request. Shipping costs will only be refunded when the return is a result of our error. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. If you have any question regarding return/exchange, please email us Monday – Friday (except holidays) between 10AM – 6 PM PST.